TERMS & CONDITIONS


*COVID-19 AND QUARANTINE*


Dear customers,

We are operating on a skeleton force - less than half of our manpower are working with less than half of their usual work hours due to quarantine restrictions and to ensure the safety of our team. We will make all efforts to ensure you receive your orders as soon as you can. Please be informed of the following:

  1. For orders within metro manila, we deliver once a week on tuesdays or thursdays via lalamove or similar services. We use multiple drop-off points and deliver to multiple customers to ensure that shipping fees remain fair for both the customer and the company. We will coordinate these deliveries with you and are subject to delays due to specific city/barangay curfew and quarantine restrictions.
  2. While we will coordinate all deliveries with third-parties, ImPerfect will not be liable for any third party errors, wrongdoing, or dishonest behavior, especially by specific riders. Such incidents will be documented and reported to the third-party provider.
  3. Orders within Greater Manila Area (GMA) will resume after quarantine is lifted, or until we receive orders that will allow for multiple deliveries.
  4. Orders outside GMA will resume after inter-island courier services resume, assumably after all forms of quarantine is lifted. 


We thank you for your understanding. 


*RETURNS/EXCHANGES/REFUNDS*


ImPerfect does not accept refunds, however we can process exchanges or store credit refunds subject to restrictions.


We will entertain  returns/exchange within 7 days of receipt of our products, via e-mail, FB messenger, or instagram DM. Anything past 7 days will unfortunately not be subject to exchange.  Please ensure that your items are in the original condition and packaging to be eligible for return, without any stains or other damage.


PANTY

We consider all sales on panties to be FINAL for hygienic reasons.


BRAS


WRONG SIZE/INCORRECT BODY FIT

Please make sure that you consult with our team or read all our materials regarding sizing and product information. We do not accept refunds for these reasons, but will entertain exchange or store credit refund (for the product. All shipping fees are non-refundable.) The customer may send the item back to our Parañaque warehouse but will shoulder the cost of the return. We will shoulder the cost of sending the new item back to the customer. 


PRODUCT DEFECT:

In case of product defect, please send photos of your complaint to our team within 7 days so we can process return and exchange. 


For other inquiries, please contact us via IG DM, Facebook Messenger, or via whatsapp/viber 0917 898 8269.


Be perfectly ImPerfect. Happy shopping!