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TERMS & CONDITIONS
*COVID-19 AND QUARANTINE*
We are operating on a skeleton force - less than half of our manpower are working with less than half of their usual work hours due to quarantine restrictions and to ensure the safety of our team. We will make all efforts to ensure you receive your orders as soon as you can. Please be informed of the following:
We thank you for your understanding.
ImPerfect does not accept refunds, however we can process exchanges or store credit refunds subject to restrictions.
We will entertain returns/exchange within 7 days of receipt of our products, via e-mail, FB messenger, or instagram DM. Anything past 7 days will unfortunately not be subject to exchange. Please ensure that your items are in the original condition and packaging to be eligible for return, without any stains or other damage.
We consider all sales on panties to be FINAL for hygienic reasons.
WRONG SIZE/INCORRECT BODY FIT
Please make sure that you consult with our team or read all our materials regarding sizing and product information. We do not accept refunds for these reasons, but will entertain exchange or store credit refund (for the product. All shipping fees are non-refundable.) The customer may send the item back to our Parañaque warehouse but will shoulder the cost of the return. We will shoulder the cost of sending the new item back to the customer.
In case of product defect, please send photos of your complaint to our team within 7 days so we can process return and exchange.
For other inquiries, please contact us via IG DM, Facebook Messenger, or via whatsapp/viber 0917 898 8269.
Be perfectly ImPerfect. Happy shopping!