FREQUENTLY ASKED QUESTIONS

Shipping

  1. Do you ship outside the Philippines? Currently, we only ship within the Philippines. We aim to provide excellent service and fast delivery to all regions in the country.
  2. How long does delivery take? Delivery within the Philippines typically takes between 4 to 10 business days, depending on your location and the courier.
  3. Can I track my order? Yes! Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your shipment. You can track your order using this information.

Product

  1. What sizes do you offer? We offer a wide range of sizes to cater to all body types, including bras for wide backs and small boobs, extended sizes, petite frames with big boobs, and regular-sized women. We’re committed to helping you find the perfect fit.
  2. How can I find my correct bra size? For the best fit, measure your band size (around your ribcage) and your bust size (at the fullest part of your bust). Use our size guide available on our website to determine your ideal size. If you need further assistance, feel free to contact us.
  3. Can I purchase matching sets? Yes, we offer a variety of lingerie sets that combine bras and panties. Buying sets not only gives you a coordinated look but also helps you save money compared to purchasing individual pieces.
  4. Are your materials locally sourced? Yes, we proudly support locally sourced materials to ensure high quality and sustainability in our products.

Returns & Exchanges

  1. What is your return and exchange policy?We accept returns and exchanges for items that are unused, unworn, and in their original condition with tags attached. Please contact us within 7 days of receiving your order to initiate a return or exchange. For more details, visit our Returns & Exchanges page.

Aftercare

  1. How should I care for my bras? To maintain the quality of your bras, we recommend hand washing them in cool water with a mild detergent. Air dry flat or hang to dry. Avoid using fabric softeners and dryers. For more care tips, check out our Bra Care page.

Payment

  1. How to use Paypal? To pay using PayPal, first create an account on PayPal.com by signing up and linking a bank account or credit card. When making an online purchase, select the PayPal option at checkout, which will redirect you to log into your PayPal account and confirm payment.

And that's it! If you need further assistance, just leave us a message, and we'll be right there to help!

hello@imperfect.phor by calling +63 917 898 8269

We've got you covered!